Refund Policy

Thank you for your purchase at Crust & Craft Ovenhouse. We take pride in the quality of the pizzas and the services we offer. As part of our commitment to customer satisfaction, we have outlined our Refund Policy below. Please take a moment to read through our policy to ensure that you understand the terms and conditions governing refunds and returns for orders placed through meadowpoint.cyou or placed over the phone at +39 06 1234 5678.

Cancellation Policy

If you need to cancel an order, please do so within 5 minutes of placing the order. Due to the quick turnaround times to maintain freshness and quality of our pizzas, we are unable to offer cancellations beyond this timeframe.

Incorrect Order

If you receive an incorrect order, please contact us immediately by calling +39 06 1234 5678. We will ensure that any errors on our part are rectified with a replacement or a full refund, issued in the original form of payment.

Quality Concerns

We strive to prepare and deliver your pizza with the utmost care. However, if you are unsatisfied with the quality of your order, please get in touch with us within 2 hours of receipt. After reviewing the concern, we may offer a full or partial refund or a voucher for a future order, at the discretion of Crust & Craft Ovenhouse.

Refund Processing

Once your refund is approved, it will typically be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Non-Refundable Items

Please be aware that some items are non-refundable, including gift cards and vouchers. We also cannot provide refunds for any food items that have been fully consumed or discarded.

Late or Missing Refunds

If you haven’t received a refund and it has been more than 10 business days since the refund was issued, please first check your bank account once more. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.

Returning Products

Given the perishable nature of our products, we do not accept returns. However, if your complaint is regarding product quality, please refer to the 'Quality Concerns' section above.

Exceptions

If your situation does not match the criteria outlined above, but you feel that you have a valid reason for a refund, please contact us with the details, and our customer service team will consider your request.

Contact Us

Your satisfaction is our top priority. If you have any questions regarding our Refund Policy or issues with your order, do not hesitate to contact us at +39 06 1234 5678.

Address: Pizzeria Paradise, Via Napoli, Rome, 00186, Italy

Last updated: January 1, 2023